
Lustre moderne en laiton avec LED et abat-jour en cristal annulaire
Shipping: Free standard UK shipping on all orders. Orders are usually processed within 1-2 business days and delivered in 7-12 business days after dispatch.
Returns: UK customers can request a return or cancellation within 14 days of receiving the order. Change-of-mind return postage is paid by the customer. Faulty, damaged, incorrect or not-as-described items are handled at no cost to the customer.
Return and Refund Policy
This Return and Refund Policy applies to all purchases made through the Touched Home Decor website and complies with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
For questions about returns and refunds, please contact our customer service:
Email: contact@touchedhomedecor.com
Your Statutory Rights
Under UK law (Consumer Contracts Regulations 2013), you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
Return Window
You have 14 days from the date of delivery to return your purchase for any reason. To exercise your right to cancel, you must inform us of your decision within this period.
How to Initiate a Return
1. Contact our customer service at contact@touchedhomedecor.com within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will provide you with return instructions and, where applicable, a prepaid return label
Return Shipping Costs
Defective, Damaged, or Incorrect Products: We will cover all return shipping costs. This includes:
- Products that arrive damaged or defective
- Wrong items delivered
- Items that do not match their description
Change of Mind Returns: You are responsible for the cost of returning the item. The cost of return delivery will be deducted from your refund, or you may arrange your own return shipping.
Return Conditions
To be eligible for a return, items must be:
- Returned within 14 days of delivery
- Unused and in the same condition as received
- In original packaging with all tags and labels attached
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products made to your specifications
- Hygiene products (unless unopened and in original sealed packaging)
- Items marked as final sale or clearance
Damaged or Defective Goods
If you receive damaged or defective goods:
1. Contact us within 48 hours of delivery
2. Provide photographs showing the damage or defect
3. We will arrange free collection or provide a prepaid return label
4. You will receive a full refund or replacement at no additional cost
This is in accordance with your rights under the Consumer Rights Act 2015.
Product Never Arrived
If your order has not arrived:
1. Contact us immediately
2. We will investigate with our courier service
3. If the item cannot be located, we will provide a full refund or send a replacement
Refund Process
Processing Time: Once we receive and inspect your returned item, we will process your refund within 14 days of receiving the return.
Refund Method: Refunds will be issued to your original payment method.
Inspection: We reserve the right to inspect returned items. If items are not in their original condition, are damaged, or show signs of use not caused by our error, we may reduce the refund amount or refuse the return.
Notification: You will receive an email confirmation once your refund has been processed.
Return Address
All returns should be sent to:
Touched Home Decor
Returns Department
Jubilee Central
62 King Edward St
Hull, HU1 3SQ
United Kingdom
Cancellation Before Shipping
You may cancel your order at no cost before it has been dispatched. Once shipped, standard return procedures apply.
Your Legal Rights
This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For more information about your rights, visit www.gov.uk/consumer-protection-rights
Contact Us
For questions about returns or refunds:
Company Name: Touched Home Decor
Email: contact@touchedhomedecor.com
Address: Jubilee Central, 62 King Edward St, Hull, HU1 3SQ, United Kingdom
Customer Service: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
We aim to respond to all enquiries within 24-48 hours.
ORDERING & PAYMENTS
What payment methods do you accept?
We accept the secure payment methods shown at checkout, including major credit and debit cards where available.
Can I change or cancel my order?
Email contact@touchedhomedecor.com as soon as possible. We can help before an order has been processed or dispatched.
SHIPPING & DELIVERY
Is free shipping available?
Yes. We currently offer free standard UK shipping unless a different delivery option or charge is clearly shown at checkout before payment.
How long will my order take to arrive?
Orders are usually processed within 1-2 business days, Monday to Friday. Standard UK transit is normally 7-12 business days after dispatch.
How can I track my package?
When tracking is available, we send tracking details by email after dispatch. Tracking updates may take up to 48 hours to appear after the carrier receives the parcel.
RETURNS & WARRANTY
What is your return window?
For eligible UK consumer orders, you have 14 days from receiving the goods to tell us you want to cancel or return. You then have a further 14 days to send the goods back.
Who pays return shipping?
For change-of-mind returns, the customer is responsible for return shipping. If an item is faulty, damaged, incorrect, or not as described, we cover reasonable return costs or provide an appropriate return method.
Do products include a warranty?
Unless a product page states otherwise, products include a 2-year limited warranty against manufacturing defects from delivery. This is in addition to your UK statutory rights.
DESCRIPTION
Sublimez votre intérieur avec l'élégance raffinée du lustre Sputnik doré nordique. Réinterprétation contemporaine de la silhouette iconique en étoile du milieu du XXe siècle, ce luminaire remplace les angles vifs par la douceur et l'élégance de sphères de cristal polies à la main. Chaque cristal est finement texturé pour capter et réfracter la lumière, créant un jeu de lumière éblouissant, à la fois chaleureux et scintillant, tel un bijou précieux suspendu au plafond. Arborant une riche finition dorée électroplaquée, il devient la pièce maîtresse idéale des salles à manger modernes, des grands halls d'entrée ou des espaces de vie sophistiqués, alliant esthétique et éclairage LED fonctionnel.
POINTS FORTS
- Design artistique Sputnik : une évolution moderne du style « atomique » classique, avec un noyau central en or qui se ramifie en un agencement de lumière dynamique et symétrique.
- Sphères de cristal polies à la main : Chaque bras est coiffé d’un abat-jour en cristal massif aux facettes irrégulières taillées à la main. Ces détails texturés amplifient la lumière, créant un effet prismatique et scintillant.
- Placage or de haute qualité : La structure métallique subit un processus de plaquage électrolytique de haute qualité, ce qui donne une finition dorée brillante et durable qui résiste au ternissement et ajoute une touche d’opulence.
- LED intégrée à lumière chaude : Les LED intégrées à faible consommation d'énergie fournissent une lueur blanc chaud (3000K) confortable, parfaite pour créer une atmosphère accueillante et relaxante sans avoir besoin de remplacer les ampoules.

DÉTAILS
| Nom du produit : | Lustre étoile en cristal nordique |
| Style: | Style nordique / Moderne du milieu du siècle / Luxe |
| Couleur du luminaire : | plaqué or |
| Matériel: | Métal + Cristal texturé K9 |
| Forme de l'abat-jour : | Sphère / Coupe irrégulière |
| Source lumineuse : | DEL intégrée (intégrée) |
| Température de couleur : | Blanc chaud (3000K) |
| Intensité variable : | Non (Standard non dimmable) |
| tension: | 220V-240V (norme secteur britannique) |
| Pouvoir: | Environ 10 W par bras |
| Type de montage : | Fixation au plafond (suspension par tige) |
| Scène applicable : | Salle à manger, salon, chambre principale |
POIDS ET DIMENSIONS
| Modèle à 8 lumières : | |
| Diamètre: | Environ 60 cm (24'') |
| Hauteur: | Environ 56 cm (22'') |
| Poids: | Environ 5,0 kg (11 lbs) |
| Modèle à 12 lumières : | |
| Diamètre: | Environ 80 cm (31'') |
| Hauteur: | Environ 56 cm (22'') |
| Poids: | Environ 8,0 kg (17,6 lbs) |
NOTE
1 pouce = 2,54 cm ; 1 cm = 0,39 pouce
* Nécessite une installation par un professionnel (raccordement fixe). Veuillez vous assurer que votre boîte de plafond peut supporter le poids du luminaire.
* Les LED sont intégrées et généralement non remplaçables par l'utilisateur, conçues pour une longue durée de vie.
* Si vous souhaitez obtenir des informations complémentaires sur nos produits et services, n'hésitez pas à nous contacter .
Lustre moderne en laiton avec LED et abat-jour en cristal annulaire
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