Returns, Refunds and Cancellation Policy

Last updated: 4 July 2026

This policy applies to purchases made from Touched Home Decor through https://www.touchedhome.uk. It is written for customers in the United Kingdom and does not affect your statutory rights.

Order cancellations

You may request to cancel an order before it has been processed for fulfilment by emailing contact@touchedhomedecor.com. If the order has already been processed or dispatched, you can still use the returns process below where eligible.

14-day return window

Eligible items may be returned within 14 days after delivery. Items must be new, unused, complete, and returned with all parts, accessories, manuals and original packaging where reasonably possible.

If you are buying as a UK consumer online, you may also have a statutory right to cancel most orders within 14 days after you, or someone you nominate, receives the goods. After telling us you want to cancel, you then have a further 14 days to send the goods back.

How to start a return

Email contact@touchedhomedecor.com with your order number, the item you want to return and the reason for the return. We will reply with return instructions. Please do not send items back before receiving our return instructions.

Return shipping and labels

Returns are made by mail. For change-of-mind or other non-defective returns, the customer is responsible for return shipping costs and for arranging the return label. There is no restocking fee.

If an item is defective, damaged in transit, not as described or the wrong item was supplied, contact us before returning it. We will provide an appropriate resolution, such as replacement, repair, refund or approved return instructions, in line with your UK consumer rights.

Refund timing

Approved refunds are processed within 14 days after we receive the returned item or receive evidence that you sent it back, whichever is earlier. Refunds are issued to the original payment method where possible.

Non-returnable items

Unless faulty, we cannot accept returns for custom-made or personalised products, made-to-order products clearly marked as non-returnable before purchase, gift cards, sealed hygiene-sensitive goods once unsealed, or digital products once download or access has begun with your consent.

Warranty

Unless a product page states a different period, products include a 2-year limited warranty against manufacturing defects from the date of delivery. This warranty does not cover misuse, accidental damage, normal wear and tear, improper installation, unauthorised repairs or modifications. Fixed or mains-powered lighting should be installed by a competent qualified person where required. This warranty is in addition to, and does not replace, your statutory rights.

Contact

For returns, refunds and cancellations, contact Touched Home Decor at contact@touchedhomedecor.com. Postal address: Jubilee Central, 62 King Edward St, Hull, HU1 3SQ, United Kingdom.