Shipping Policy

Last updated: 4 July 2026

This policy applies to orders placed with Touched Home Decor through https://www.touchedhome.uk. We currently ship to customers in the United Kingdom. All prices and shipping information are shown in GBP.

Shipping cost

We offer free standard shipping within the United Kingdom on all orders unless a different delivery option or charge is clearly shown at checkout before payment.

Order cut-off time

The daily order cut-off time is 5:00 PM GMT, Monday to Friday. Orders placed after 5:00 PM GMT, on weekends or on UK bank holidays are treated as placed on the next business day.

Handling time

Orders are normally processed within 1-2 business days, Monday to Friday, excluding UK bank holidays.

Transit time

Standard UK transit time is normally 7-12 business days after dispatch.

Total estimated delivery time

The estimated total delivery time for standard UK shipping is 8-14 business days. Delivery estimates are not guaranteed and may vary due to carrier delays, address issues, weather, seasonal volume or other events outside our control.

Tracking

When tracking is available, we will send tracking details by email after dispatch. Tracking updates can take up to 48 hours to appear after the carrier receives the parcel.

Address accuracy

Please check your delivery address carefully at checkout. If you notice an address error, contact contact@touchedhomedecor.com as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

Delayed, lost or damaged parcels

If your delivery is delayed beyond the estimated period, contact us at contact@touchedhomedecor.com so we can investigate with the carrier. If your order arrives damaged, keep the packaging and contact us promptly with photos of the item, packaging and shipping label.

Contact

For shipping questions, contact Touched Home Decor at contact@touchedhomedecor.com. Postal address: Jubilee Central, 62 King Edward St, Hull, HU1 3SQ, United Kingdom.