Politique d’expédition
Touched Home Decor
United Kingdom
E-Mail: contact@touchedhomedecor.com
Touched Home Decor Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Kingdom
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Kingdom: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: Orders placed before 17:00 GMT are processed the same business day. Orders placed after 17:00 GMT are processed the next business day.
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
DELIVERY TIMEFRAMES
Processing Time: 1-2 business days
Transit Time: 7-12 business days
Total Delivery Time: 8-14 business days from order placement
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 14 days of receiving your package via contact@touchedhomedecor.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 14 days of DELIVERY DATE.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Touched Home Decor will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Touched Home Decor does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
YOUR STATUTORY RIGHTS
This Shipping Policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
For more information about your rights, visit: www.citizensadvice.org.uk
Company Information:
Company name: Touched Home Decor
Address: Jubilee Central, 62 King Edward St, Hull, HU1 3SQ, United Kingdom
E-Mail: contact@touchedhomedecor.com
Contact Form: https://tad2mq-q1.myshopify.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)