We accept the secure payment methods shown at checkout, including major credit and debit cards where available. Your order total is displayed in GBP before you place the order.

Please check that your billing details, card number, expiry date and security code are correct. If the issue continues, contact your card issuer or try another payment method. You can also email contact@touchedhomedecor.com for help.

After checkout, an order confirmation is sent to the email address used at purchase. Please check your spam or promotions folder if you do not see it shortly after ordering.

You can use the order confirmation email, your customer account if you created one, or our Track Your Order page when tracking information is available.

Email us as soon as possible at contact@touchedhomedecor.com. We can usually help before an order has been processed or dispatched. Once an order has shipped, the standard return process applies.

No. Product prices do not include installation, labour, removal of an old fixture, electrical work, storage, handling after delivery or any third-party service unless this is clearly stated on the product page.

Yes. Touched Home Decor currently offers free standard shipping within the United Kingdom unless a different delivery option or charge is clearly shown at checkout before payment.

Standard UK shipping is GBP 0. Any optional paid delivery service, if available, will be shown clearly at checkout before you complete payment.

We currently ship within the United Kingdom and show costs clearly at checkout. If a carrier contacts you about an unexpected import, customs or delivery charge, please email us before paying so we can review the issue.

Orders are processed within 1-2 business days, Monday to Friday. Our order cut-off time is 17:00 GMT. Standard UK transit normally takes 7-12 business days after dispatch, for an estimated total delivery time of 8-14 business days from order placement.

Tracking emails are sent after dispatch when tracking is available. Please confirm that your email address was entered correctly and check your spam or promotions folder. Tracking updates can take up to 48 hours to appear after the courier receives the parcel.

Use the tracking link in your dispatch email or visit our Track Your Order page. If you need help, email us with your order number.

Email us immediately after ordering if your address needs correction. Address changes may not be possible once the order has been processed or dispatched.

Contact us within 48 hours of delivery at contact@touchedhomedecor.com. Include your order number, photos or videos of the product, packaging and shipping label. If the item is defective, damaged, incorrect or not as described, we cover the return cost or provide an appropriate return method.

Email us within 14 days of receiving your order. We will confirm eligibility, provide return instructions and explain whether a prepaid label applies. Items should be unused, in the same condition as received, in original packaging and accompanied by proof of purchase.

For change-of-mind returns, the customer is responsible for return shipping. For defective, damaged, incorrect or not-as-described items, Touched Home Decor covers reasonable return costs and will arrange a refund or replacement according to the policy.

Once we receive and inspect the returned item, refunds are processed to the original payment method within 14 days. Your bank or payment provider may need additional time to post the funds.

No. Touched Home Decor does not charge a restocking fee for eligible returns.

You can read the complete policy on our Returns & Refund Policy page.

Unless a product page states otherwise, products include a 2-year limited warranty against manufacturing defects, in addition to your UK statutory rights. The warranty does not cover misuse, improper installation, unauthorised modification, accidental damage or normal wear.

Please email contact@touchedhomedecor.com or use our Contact Us page. Customer service is available Monday to Friday, 9:00 AM to 5:00 PM GMT. We aim to respond within 24-48 hours.

If you entered the wrong email on an order, contact us with your order number and the correct email address. For customer account changes, sign in to your account if available or contact our support team for guidance.

If the order has not yet been processed or dispatched, we will do our best to update the address. Please contact us immediately after placing the order.

You can unsubscribe by clicking the unsubscribe link at the bottom of a marketing email. Transactional emails about orders, payments, delivery or returns may still be sent when necessary.

Enter the coupon code at checkout. Discounts apply only when the code is valid for the products in your basket and the promotion terms are met. Coupons may not apply to previous purchases, special orders, clearance items or other promotions unless stated otherwise.

If gift cards are available, they will appear on the store and can be redeemed at checkout according to the terms shown with the card.

Some products may allow project-specific sizing, finish or quantity support. Email your requirements, product link and project timeline to contact@touchedhomedecor.com.

Yes. Designers, contractors, hospitality buyers and project customers can contact us for trade and bulk order support. Please include the product names, quantities, delivery location and required timeline.